Promotions & Vouchers Inquiries
How do I use my voucher code?
Click the Checkout button at the top of the page to go to your shopping bag. Under the order summary click "Enter promo code" then type your voucher code into the box and click 'Apply'.
Why isn't my voucher working?
Promotions online shop vouchers are only valid for use on products that are part of a promotion or campaign, so check whether the relevant promotion is still running. Also, these vouchers are not valid in combination with other promotions.
Retail store vouchers can't be used in the online shop.
For more information, see our Terms & Conditions for voucher use.
What happens to my voucher if I return my order or if (part of) my order is cancelled?
It depends on which type of voucher you use. Vouchers that give you a percentage discount (e.g. 10% off) will be replaced if you return (part of) your order. Monetary amount vouchers (e.g. R100) will only be replaced in case of return of your full order. If you return part of your order, you will only receive a replacement for the monetary amount applied to that specific product.
Your invoice gives you a breakdown of the split of monetary amount discount across the products you ordered.
For full details, you can read through our Terms & Conditions for voucher use.
- Voucher Prefixes: RBA, RBR1, RBR2
- Discount applicable as per the email received with the promotional code.
- Only one voucher can be redeemed per customer.
- Vouchers are unique
- Not valid in conjunction with any other promotion/discount.
- Valid for 14 days.
- Selected products may be excluded.
What do I do if my question isn't covered here?
We recommend you contact our friendly online shop Customer Service team using the contact information here.